Caitlin Jarrett Studios respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 2020 (New Zealand).

Information We Collect

We may collect personal information when you use our website, including:

• Name

• Email address

• Billing and shipping details

• Payment information (processed securely by third-party providers)

How We Collect Information

We collect information directly from you when you:

• Purchase artwork

• Sign up for updates

• Contact us directly

How We Use Your Information

Your information is used to:

• Process and deliver orders

• Communicate with you about your purchase

• Send updates about new collections or studio news (if you opt in)

Payments & Third-Party Services

Our store is hosted on Shopify, which provides the e-commerce platform used to sell our artwork.

Payments are processed securely through trusted third parties including Stripe and Afterpay. These providers handle your payment information in accordance with their own privacy policies.

We do not store your full credit or debit card details.

Overseas Data Storage

Some third-party providers (including Shopify, Stripe, and Afterpay) may store or process your information outside New Zealand.

Where this occurs, reasonable steps are taken to ensure your data is handled securely and in line with New Zealand privacy standards.

Sharing Information

We only share your information where necessary to operate the business, including:

• Shopify (store platform)

• Stripe and Afterpay (payment processing)

• Courier and delivery services

We do not sell or rent your personal information.

Data Protection

We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access.

Your Rights

Under New Zealand law, you have the right to:

• Access your personal information

• Request corrections

Cookies

Our website may use cookies and analytics tools to improve functionality and understand visitor behaviour.

Email Communication

You may unsubscribe from marketing emails at any time using the link provided.

This policy may be updated from time to time.

By using this website or purchasing from Caitlin Jarrett Studios, you agree to the following terms.

Products

All artworks are created with care. Slight variations may occur due to the nature of original or handmade work.

Pricing

All prices are listed in NZD and may change without notice.

Orders

We reserve the right to refuse or cancel orders if necessary.

Intellectual Property

All artwork, images, and website content remain the property of Caitlin Jarrett Studios and may not be reproduced without permission.

Limitation of Liability

To the extent permitted by law, we are not liable for indirect or consequential loss arising from use of this website or products.

Privacy

Your information is handled in accordance with our Privacy Policy.

Governing Law

These terms are governed by the laws of New Zealand.

Each artwork is carefully prepared and packaged to ensure safe delivery.

Processing Time

Orders are processed within 2–5 business days.

New Zealand Shipping

We ship nationwide using trusted courier services. Delivery typically takes 1–5 business days depending on location.

International Shipping

International shipping may be available on selected works. Delivery times and costs vary by destination.

Customs duties or import taxes are the responsibility of the customer.

Packaging

All works are carefully packaged using protective materials suited to the piece.

Delivery Issues

If your order arrives damaged or is delayed, please contact us promptly with photos so we can assist.

Incorrect Address

Customers are responsible for ensuring shipping details are correct at checkout.

Each piece is created with care and intention. Please read this policy before purchasing.

Change of Mind

We do not offer refunds or exchanges for change of mind.

We encourage you to review all images, descriptions, and dimensions carefully before purchasing, or contact us with any questions.

Damaged or Faulty Items

If your artwork arrives damaged, faulty, or significantly different from its description, please contact us within 5 days of delivery.

Include:

• Order number

• Photos of the item and packaging

We will assess the issue and provide a remedy in line with the Consumer Guarantees Act 1993, which may include a replacement (if available) or refund.

Shipping Responsibility

All works are carefully packaged, but once dispatched, delivery is handled by third-party couriers.

Refunds

Approved refunds will be returned to your original payment method.

Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 (New Zealand).